"What did you dislike about your last job?"
Many Human Resources Managers use set questions during
their hiring process to work out the most suitable candidate for their
skilled or semi-skilled vacancies. One question job seekers report back
that they have been asked is the question "
What did you dislike about your last job?"
This is a trick question
that leads the candidate to start talking negatively, which in turn
will cause a negative impression about the candidate to be left in the
mind(s) of the employer. And the trouble is most job seekers do not
think about the answers they are giving and or the impact their answer
is having upon the employer - and later wonder why they missed out on
the job.
In an employers mind they are immediately
asking themselves one question the moment the person starts rattling off
their list of complaints: if the person is happy to trash their
previous employer in such a mindlessly loose-lipped fashion, then that
person certainly won't have the discretion or decency to not trash
our
business - after we have spent years carefully building up our business
brand, do we want this person potentially doing untold damage to our
good reputation that we have worked so hard to build? Ah, no. The
employer might still continue with the interview, but there mind is
already made up.
As a job seeker, you can't avoid being
asked this question if the employer has this question on their list of
questions to ask, so before you attend your next job interview you
instead need to develop a strategy on how you can answer the question
without making yourself look bad - in case you are asked this question!
Some tips to help you with that strategy:
Firstly, you are
not being honest with yourself, and therefore cannot be honest with the potential employer, if you simply answer the question "
There isn't anything I disliked about my last job" for the simple reason "
well why aren't you still there then?"
if the job was that perfect. As a hiring manager, if a candidate
stated this to me, I would immediately assume that the person just lied
to me; and if the person is this dishonest in the interview, I could
reasonably have doubts about your level of honesty if I were to employ
you. In my mind: you either are a blatant liar - who cannot be trusted;
or, you don't know your own self very well - and if you don't know your
own strengths and weaknesses, then you aren't instilling
me with any confidence in
your abilities to do the job.
See, told you it was a trick question!
Every person has something that they disliked about their last job; not
all of those 'dislikes' are major complaints, some are just 'small
things' like too far to travel, or I would have liked higher pay. So to say, "
There isn't anything I disliked" is a lie.
One
small technique that has good effect in an employers mind is when
candidates pause after being asked that question so they can stop to
think. And the longer you need to search for an answer to that
lingering, unanswered question, the more an employer can interpreted
(albeit correctly or incorrectly) that you are struggling to come up
with any negative aspects about your last job - and this is a good
thing. Who cares if the employer makes a positive assumption about
yourself?
I'm not encouraging you to lie or manipulate
the employer, but pausing from immediate answering the question to give
yourself time to come up with a way to turn the question around and to
remove yourself from demonstrating your negative qualities is a good
line of defense in working around the question so that you remain
showcasing your positive attributes.
Another small
technique is to be consciously mindful at all times throughout the
interview about how you answer the questions asked. So you've paused,
but are now ready to provide them answer. Your goal is to remain
presenting yourself in a
positive way:
* pick a
neutral
aspect (beyond yours and the former companies control) that the
employer in front of you would fall into agreement with or relate to.
For example, "
I disliked that our suppliers were always late with
their deliveries because it caused us lost productivity. As they were
the only local suppliers, we were unable to get our supplies elsewhere,
and unfortunately overseas suppliers were not a viable option for the
company."
In the above example, you have shown that
you value being productive - without you having to claim that you are productive. You also have shown that
you kept abreast of trying to resolve the issue
of lost productivity even if you weren't instrumental in trying to find
alternative suppliers so productivity could be boosted - demonstrating
that
you valued contributing to the best interests of the business, again without you having to make sure claims about yourself.
(Some
employers might assume a level of the frustration you felt, but unless
they ask you about it, they are more inclined to see that although
frustrating you tried to do something positive about it - so no points
lost here.)
Never answer the question by
telling the employer that you didn't get on with the previous manager or
other staff members (this just tells the employer that YOU don't know
how to get along with people) or that you didn't like how the business
did things (this just tells them that YOU don't know how to take
direction or fit in with the culture of the business or work within a
businesses policies and procedures). It doesn't matter if your previous
manager was a complete jerk or the management stubbornly refused to
streamline processes so that staff could work smarter not harder; as
soon as you state those issues to the potential employer
you make yourself look like you were the problem
not the other party (and, who is to say that you simply don't realise
that you were in fact the problem not the manager or process you
complain about!)
If you do start answering the
question, and then realise too late that you are showing yourself in a
negative light, ensure you rescue the situation by stating you gained
something valuable from the experience, for example, if you revealed you
had a problem with a manager but you have worked to overcome this
weakness, telling the potential employer that you learned that you
needed to work on your people skills, so you undertook Conflict
Resolution training so you are better equipped to handle a similar
situation the next time you face it - if you undertook a conflict
resolution training course - demonstrates that you value
self-development and gaining new skills.
If you do
answer the question, then whatever you do, don't let your tone sound
whinging or you won't be able to rescue your answer no matter how hard
you try.
Char Mesan